Legal, Lamb Family Dental

Privacy Policy

Last updated: April 2026

About This Policy

Lamb Family Dental takes patient privacy seriously. This Privacy Policy describes how we collect, use, and protect information that visitors share with us through this website and through patient care at our Boise office. For health-information specifics, this policy operates alongside our HIPAA Notice of Privacy Practices, which is provided to every patient at their first visit.

Information We Collect

Information You Provide Directly

Contact information when you fill out our contact form, schedule an appointment online, or email us: name, phone, email, preferred appointment times, reason for visit
Patient intake information when completing new-patient forms: medical history, dental history, insurance details, emergency contacts
Insurance information for benefit verification: carrier, group number, policyholder details

Information Collected Automatically

Analytics data via Google Analytics: pages visited, time on page, referring site, approximate location (city-level), device type, browser. This data is aggregated and anonymous.
Cookies for site functionality (session management, form state) and analytics. You can disable cookies in your browser, though some site features may not function.
Server logs: IP address, request timestamps, user agent. Retained for security and troubleshooting purposes, typically 30 days.

How We Use Your Information

To schedule, confirm, and follow up on dental appointments
To verify insurance benefits and submit insurance claims
To respond to questions you submit through the website or by email
To send appointment reminders (email, text, or phone call based on your preference)
To improve the website and our services based on aggregated analytics
To comply with legal, regulatory, and HIPAA requirements

We do not sell or rent your personal information to third parties. Ever.

HIPAA & Health Information

Protected Health Information (PHI) received in the course of patient care is governed by HIPAA (Health Insurance Portability and Accountability Act) and by our HIPAA Notice of Privacy Practices, which you receive in writing at your first visit. PHI is stored in our HIPAA-compliant practice management system, shared only with your authorization or as permitted by law (for treatment, payment, or healthcare operations), and protected by administrative, physical, and technical safeguards.

Do not submit detailed protected health information through the website’s unencrypted contact or scheduling forms. Use those forms for scheduling and general questions only. For anything involving specific medical details, call us at (208) 344-6300.

Who We Share Information With

Dental labs for custom work (crowns, veneers, dentures, aligners, implant restorations), only the information they need to fabricate your restoration
Insurance carriers for claim submission and benefit verification
Specialists and referring providers when we coordinate care (with your explicit consent except where permitted by HIPAA)
Practice management software and secure cloud services that host patient records, all HIPAA Business Associate Agreements are in place
Google Analytics for aggregated site analytics (no PHI shared; only anonymous site usage data)
Legal and regulatory authorities if required by law or court order

Cookies and Tracking

This website uses cookies for:

Essential cookies, required for basic site functionality (form state, session tracking)
Analytics cookies, Google Analytics, aggregated and anonymous usage data
Third-party service cookies, if you use scheduling widgets, chat tools, or similar integrated services

You can manage cookies in your browser settings. Blocking all cookies may break certain site features.

Data Retention

We retain dental records per Idaho law and professional guidelines, typically 7 years after the last patient visit, longer for minors. Website contact submissions that do not result in an appointment are retained up to 2 years. Analytics data is retained per Google’s standard retention settings. You can request a copy of your dental records or deletion of your contact information by emailing hello@dentalboise.com.

Your Rights

Request a copy of your dental records
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Opt out of email communications
File a privacy complaint with us or with the U.S. Department of Health and Human Services

To exercise any of these rights, contact us at hello@dentalboise.com or call (208) 344-6300.

Security

This website uses HTTPS encryption for all data transmission. Patient records are stored in HIPAA-compliant practice management software with administrative, physical, and technical safeguards. Despite our efforts, no electronic transmission or storage is 100% secure; we cannot guarantee absolute security. Report suspected security issues to hello@dentalboise.com.

Changes to This Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or site functionality. Updates are posted on this page with a revised “Last updated” date at the top. Material changes will be communicated through a notice on the website or by email if appropriate.

Contact Us

Lamb Family Dental
4255 N Eagle Rd
Boise, ID 83713
(208) 344-6300
hello@dentalboise.com